GYM SALES & ONLINE JOINING
Turn more prospects into members with gym sales software features. Xplor Gym will help you manage and speed up your sales process. Plus, flexible technology integrates with your website to drive online sign ups.
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Grow your club
There are many fitness options available today. So, make it easy for prospects to choose your club with convenient online joining. No need to visit in person, no phone calls.
And get access to prospecting tools to manage and convert leads into members. Track sales and optimise performance.
The prospecting system is really effective. The team and myself get sales reminders to chase prospects. And that makes it simple to keep track of everything. We don’t tend to lose a lot of prospects because the team is so proactive thanks to Xplor Gym.
The prospecting system has helped us with mass communication too. We can filter prospects into target groups – for example those who’ve had a guest pass or people who’ve been referred. So, we can follow up with them appropriately in that way too.
Alex Plant, Sales Manager
From front end sales and retention to cancellations, understanding the member journey allows us to act appropriately when needed.
Andy Little, Managing Director
We’re a victim of our own success in many ways and as we reach capacity, we’re looking at new ways to grow the business. Upselling is an important part of that.
With Xplor Gym in place we have the flexibility to get creative and offer existing members more options to improve their experience with us. Bolt-ons are an easy way to do this – we’ve set them up for everything from PT consultations to guest pass packages.
Lee Button, Owner
Xplor has a team that is second to none. They make themselves available to help when we need. The aftercare team goes above and beyond every single time for us. Xplor Gym is a true partner, not just a software supplier. The Xplor Gym team works alongside us to ensure we are set up for success.
Mike Garner, Director
Xplor Gym gives us technology that actually does the heavy lifting for us. That’s been recognised by both our team and our members alike. We are now able to focus on member service and engagement. As a result, we are well positioned to prosper – growing both acquisition and retention with a loyal, engaged membership base.
Keith Pickard, Golf, Health Club & Spa Director
Once you make something difficult, you purposefully don’t do it as much as you should be. That was definitely the case for us when it came to emailing members before we had Xplor Gym.
Xplor Gym makes it so easy to stay in touch with our members using the powerful messaging tool. And even better it’s included in our software at zero extra cost!
This has helped us improve the member experience across the whole journey – from joining to leaving.
Stephen Haughey, General Manager – Cityside
Seamless gym sales software & online joining
Smash your sales targets and scale your business
Convert more prospects into members with an effective online joining and prospecting tools. Xplor Gym offers gym sales software features that help you create optimal lead management and online joining processes for your gym business.
Lead management
Effectively manage prospects
As your gym business grows, effective lead management becomes essential. That’s where the gym sales software tools within Xplor Gym come in handy.
Helpful prospecting tools make it easier for you and your sales team to convert leads into members. Track, assign, and schedule sales activities including calls, emails and SMS messages.
Set sales goals and track performance using the handy sales dashboard. So, you can identify ways to improve your sales approach.
Save time and cut manual work with in-built marketing communications tools. Automatically send timely, targeted emails to prospects. Build journeys to nurture prospects through to membership.
Online joining technology
Convenient, easy sign up
Integrated with your website and brand, get an online joining journey that showcases your membership options and packages. Making it easy for prospects to choose the right option for their needs. And then sign up straightaway on their preferred device.
Choose to let new members join via your mobile app.
Include add-on purchases and bolt-ons as part of your joining journey. Creating the opportunity to earn additional one-off and recurring revenue.
Abandoned basket capability automatically captures details of prospects who drop out during the joining process. So, you can follow up to encourage these prospective new joiners to complete their sign up.
Embedded payments
Secure, efficient payment set up
Online joining technology offers frictionless membership payment set up. Securely take bank details to set up paperless Direct Debits. Have members sign a digital Direct Debit Mandate.
Verify key payment details automatically as part of your joining journey. This avoids payment data errors that can cause failures and delays. A better experience for your new members and your business!
Plus, with a choice of payment collection dates available, you can let members choose their preferred date. And with more collection dates, there’s no need for high pro-rata payments upfront – one less barrier for prospective members.
CRM & Access
Get started immediately
As soon as a new member joins, you’ll be able to see this in your CRM software. That makes it easy to track sales performance – no delays. And can help you serve new members straight away with instant access to the information you need.
Plus, members can start using their new membership immediately. Choose to give new members access via a dynamic QR code that can be scanned for entry.
New member communications
Automated, triggered onboarding messages
Send personalised email and SMS messages to your new members that hit the right notes right from the start of their new membership with you.
With in-built marketing automation technology, Xplor Gym lets you create triggers. So, you send the right message, at the right time, to the right member – from onboarding and beyond. Go further than a simple welcome message with a series of triggered onboarding emails and SMS messages.
Plus, showcase bolt-ons that will enhance their membership. Offer guest passes. Run referral programmes. Sell appealing merchandise and products. Promote these in personalised, targeted marketing campaigns sent straight from your software.
We found the onboarding team really helpful – nothing was too much bother. We had regular calls and our questions were answered quickly. The whole process was mapped out for us so we knew what to expect and what we’d need to do to keep it on track.
It was also valuable to get our hands on the system before it went live. This helped us get to grips with it ahead of time.
Stephen Haughey, General Manager – Cityside
I couldn’t say a bad thing about the whole process from onboarding onwards. Everything has been really transparent.
The plan for the onboarding process was clearly explained upfront. I knew exactly what was expected.
Throughout the whole process of switching, the support was phenomenal. Our Onboarding Engineer was never too busy to help. I just felt really comfortable.
Dean Ellis, Operations Director
I appreciate how simple and effective Xplor Gym is – it’s not over complicated and gives us the functionality we need to succeed. It’s easy to learn, new staff members have completed the basic training in 10 minutes on their first shift.
I’d recommend Xplor Gym to other gym operators because of how simple it is. It has everything you need without unnecessary complication.
Luke Tyler, Head of Health and Wellbeing Services
This industry is people by people – and that’s important when choosing software. People matter, you have to be able to build a long-term relationship with the people behind the system. You have to know there will always be someone available to help.
I saw quickly that with Xplor Gym, we’d get support from people who are easy to work with and actually care about finding solutions. Sometimes that matters more than being the cheapest option.
Lee Button, Owner
Software from a trusted partner
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