Gym CRM & Member Management

Integrated fitness CRM

Get a single 360° view of every member

Xplor Gym is a complete end-to-end gym member management solution. So, you can run all aspects of your business in one place. And that means you’ll get a complete member view too.

Gym database management should be easy. No need to switch systems. No discrepancies. You’ll save time and reduce the effort needed to perform simple tasks.

Are you a multi-site gym operator? Choose to share member information across all sites or regions/groups of sites. This avoids data duplication and makes it easy to offer multi-site memberships.

Embedded membership payments

Manage billing and payments

As all-in-one software, Xplor Gym handles billing for you. Set up flexible billing schedules. Create promotions and discounts. Offer add-on purchases. And take one-off payments.

Plus, with our payment technology and team on your side, you can stop chasing overdue or missed payments. We’ll help you increase membership payment collection rates and revenue. And keep your members happy, resolving any billing questions they have.

Rely on your software for complete and up-to-date payment information for each member.

Acquisition & retention

Build strong connections with members & prospects

Manage both your prospects and members in one place. That means easy gym database management, less admin, and less room for error. Plus, get complete visibility of both members and prospects.

Create email and SMS journeys for customers at all stages of the lifecycle. From the moment they first engage with you, through to membership, and even beyond. Xplor Gym’s Smart Messaging marketing automation puts you in control.

Create triggers at key stages of a member’s journey with you to automate communications. Send personalised messages at exactly the right time. Delight members and inspire action.

Save time by sending automated messages straight from your gym database software. No switching systems or data imports. Use data points to identify members at risk of cancellation and re-engage them. So, you’ll increase retention to support business growth.

Access control

Automate access control across your facilities

Provide a seamless member experience. Thanks to easy to manage integrated access control. All automated based on real-time, completely up-to-date membership data.

Automatically manage access as memberships start, are suspended, and end. Set access rules to address missed or failed membership payments. And as soon as a catch-up payment is made, grant access again.

Let new members start using their membership as soon as they sign up with mobile app access. Use dynamic QR codes to avoid code sharing and fraudulent access.

Reporting & insights

Understand business performance

Make informed decisions across all levels of your business fast. Xplor Gym gives you access to the live insights you need thanks to centralised reporting and dashboards.

View key performance metrics on your handy homepage dashboard. So, you save your team time from generating many mundane reports. View insights by single site, group of sites, or across all sites if you are a multi-site operator.

Improve sales across your business. Analyse combined sales data to find focus areas for training. For example, enquiry handling, conversion, and retention rates.

As an all-in-one gym CRM, Xplor Gym makes viewing member history fast. And that means you can take action to attract and keep members coming back. Growing your business and increasing revenue.