GYM BILLING & MEMBERSHIP PAYMENTS
Take the hard work out of collecting membership payments with gym billing software from Xplor Gym.
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Software with embedded payments
Successfully collecting membership payments is essential to the success of your gym or fitness club. You need revenue to cover operating costs and achieve profit. Yet, billing is time consuming to get right.
Xplor Gym features embedded fitness club billing software that takes all the hard work away from you. Increasing collection rates and revenue. Plus, we can even handle your members’ billing and payments queries for you.
We needed an all-in-one solution that could handle all member billing for us now and in the future, as well as general member management and marketing.
We would spend hours a day reconciling and manually processing payments. Our collection rates needed to be better.
We needed a system that would automate these processes and improve efficiency and collection success.
Mike Garner, Director
Xplor Gym gives me the data I need as a gym owner to understand how my business is performing. As well as reliably showing when members have paid, I can see when a Direct Debit fails. I can also use the email and SMS automation tools to let those who’ve stopped paying before their membership has ended know and explain what to do next.
This makes it easier to provide a positive experience without needing to charge for failed payments. It’s better leave a good impression when a member chooses to leave as they are more likely to return in the future, creating a trustworthy business within the community.
Andy Little, Managing Director
Membership payments without the heavy lifting
Best-in-class gym billing software with the flexibility you need
Create a seamless payments experience for your members. And free your team from the burden of managing billing and Direct Debits with Xplor Gym. Get flexible billing and payments features within your software that let your business thrive.
Embedded payments
Manage payments straight from your software
As an all-in-one gym management software solution, Xplor Gym has embedded payments. So, you get software and payments from one partner. With all processing and reconciliation work managed for you.
You’ll have billing handled within your software. That means you’ll see real-time member payment information and can reconcile payments. No switching systems, no discrepancies.
Automate your Direct Debit collection process with a set and forget schedule. So, you reliably collect membership payments with ease. Keep members coming back, keep revenue coming in.
Plus, get all the payment information you need to serve members. Always complete and up to date.
Scheduling & processes
Increase collection rates and revenue
Set up flexible billing schedules to suit your business and your members. Set the right timing to maximise collection rates and control your cashflow.
Reduce the risk of missed payments with more payment date options. Plus, gain a full month’s payment upfront from every new member. Eliminating pro rata payments too – removing a barrier to joining.
Remove the burden of chasing missed, bounced and overdue payments from your team. And improve your collection success rate with our proven processes following up for you.
Pricing & promotions
Stay in control of packages, pricing, and promotions
Be in control of membership packages, pricing, and promotions with Xplor Gym. Create new packages and set up pricing straight from your gym billing management software.
Create offers and run refer-a-friend promotions. So, you can take advantage of marketing opportunities to drive sales and retention.
Plus, encourage add-on purchases and take one-off payments (like joining fees) with ease.
Contact centre
Focus on running your business
Cut time spent answering billing and membership payment queries. With our payments technology and team on your side, you’ll be free to focus on running your clubs.
Make it easy for members to manage and catch up on payments online or through our UK-based contact centre team. Our customer service specialists are available to help via telephone and email. And take a personalised approach to meet the needs of your business and members.
Payments can be an emotive topic. Our experienced team is there to handle any difficult conversations for you. Taking an empathetic approach, we drive positive outcomes to keep members satisfied, increasing retention for your club
Reporting
Accurately report on and forecast revenue
Xplor Gym always gives you real-time, complete payment information for reporting and forecasting. A perk of having fitness centre billing software in your club management system.
Understand collection rates and make forecasts for future months. Spend less time generating lots of reports, and more time making decisions. No reconciling data from different systems.
Spend more time doing what you love, leaving your gym billing software to handle billing for you.
What gym members say about our contact centre team...
Very understanding and helpful, assisted me with resolving a issue and made things easier going forward. Fantastic service 👏.
Gym member
For the first time I am pleasantly surprised with good customer care and understanding 🙏 spot on indeed... Adds great value to the gym.
Gym member
The phone call was less than a minute with my issue resolved exactly how I wanted it to be, very happy.
Gym member
Issue resolved very quickly and super friendly customer service thank you!
Gym member
Really helpful, took ownership and provided a brilliant resolution!
Gym member
Very friendly and informative and easy to talk to.
Gym member
Prompt resolution of query and courteous response.
Gym member
So quick and so helpful!!
Gym member
Really quick and easy to sort my query.
Gym member
Make Xplor Gym your software & payments partner
Xplor Gym’s end-to-end approach to project management has been first class, from implementation to data management and everything in between. We now have a solution that’s best-in-class for both our team members and members alike.
Keith Pickard, Golf, Health Club & Spa Director
Xplor has a team that is second to none. They make themselves available to help when we need. The aftercare team goes above and beyond every single time for us. Xplor Gym is a true partner, not just a software supplier. The Xplor Gym team works alongside us to ensure we are set up for success.
Mike Garner, Director
The level of support I get from Xplor Gym is what customer service should be about. It’s what I strive to deliver to my members. This is testament to the effort the support team goes to.
Andy Little, Managing Director
Want to ask a question?
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