Evolution Fitness XL has rapidly grown to become the biggest gym in St Helens, Merseyside, UK. The team has successfully created a hub for the community, uniting new and seasoned lifters to achieve their goals with the best selection of free weights and machines around.
Facing time-consuming billing challenges
Growing member numbers left the team facing billing challenges. Hours each day were spent reconciling and manually processing membership payments – negatively affecting collection rate success.
Ever evolving, Evolution Fitness XL needed a solution to solve their billing headaches, and provide scalable member management, and marketing automation functionality.
“Due to our growth ambitions, we needed a flexible solution that would grow with us and not present any barriers. We would spend hours a day reconciling and manually processing payments. Our collection rates needed to be better. We needed an all-in-one solution that would automate these processes and improve efficiency and collection success.”Mike Garner, Director, Evolution Fitness XL
Less admin, higher collection rates
Evolution Fitness XL decided to partner with Xplor Gym to solve the challenges the business faced. With payments embedded in an all-in-one gym management software solution:
- Billing has been streamlined by fully automating membership payments
- Collection rates have improved
- Time spent on admin work has reduced
- The team now has a complete, real-time view of their performance
Members are enjoying seamless payments and the talented team at Evolution Fitness XL can spend more time delivering an exceptional member experience.
“We got going quickly with Xplor Gym, even those without a technical background have found it intuitive and easy to use. And being able to automate messages and emails to our members is giving the team more time to spend doing what they love.”Mike Garner, Director, Evolution Fitness XL
A partner for future growth
Evolution Fitness XL has ambitious plans. With software that’s ready to adapt and handle what the future brings from a hands-on partner, Evolution Fitness XL is set for even more success.
“If you’re a club with big ambitions and want a truly flexible solution that will support your growth, streamline your club operations, and give you and your team valuable time back to focus on your members, then Xplor Gym is the solution for you. We are delighted with the system to date and just wish we had it in place sooner.”Mike Garner, Director, Evolution Fitness XL
Article by Xplor Gym
First published: 06 January 2023
Last updated: 16 October 2023