Megan Greenaway
Customer Success Manager at Xplor Gym
Megan is a Customer Success Manager at Xplor Gym. She’s focused on making sure our customers get the most from their software investment.
With a background in hospitality and care, Megan is dedicated to creating stand out customer experiences. In her 7 years with Xplor, Megan has worked with a wide variety of fitness operators building a robust understanding of what it takes to run a successful business. She’s passionate about really getting to know our customers and helping them to achieve further business growth.
Outside of work, life’s pretty full-on with a little girl and a puppy at home! Megan enjoys running, hiking in the Lakes, circuit training, and picking up her guitar when she gets a free moment!
Articles by Megan Greenaway
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How (& when) to win back gym members who want to cancel
by Megan Greenaway
Handling cancellations requires care. And there’s no one-size-fits-all approach. Find out where to start and what to think about.
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23 February 2026
12 min read
The importance of member retention for gyms
by Megan Greenaway
Uncover the secret to retention. And get 11 practical strategies to cut attrition and grow retention across your business.
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13 February 2026
14 min read
13 fitness event ideas to boost business in 2026
by Megan Greenaway
Attract new members and motivate your current ones with a fitness event. Get 13 event ideas to kickstart 2026.
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02 February 2026
8 min read
Bye for now, not forever: Ending gym memberships on a positive note
by Megan Greenaway
Discover how to handle gym membership cancellations with care, leaving the door open for a future return.
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30 January 2026
16 min read
15 winning fitness business ideas for 2026
by Megan Greenaway
People love new! So, breathe new life into your club with 15 fitness business ideas that you need to know about.
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26 January 2026
11 min read
5 reasons why members quit the gym & how to cut cancels
by Megan Greenaway
Get fresh insights into the most common cancellation reasons gym operators are seeing. And tips to reduce cancellations.
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14 January 2026
8 min read
Time to rethink & rebrand the gym induction?
by Megan Greenaway
Inductions are an important part of your new member journey. How effective are inductions? Do members actually want one?
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05 January 2026
11 min read
Habit formation: Help members build a visit habit to boost retention
by Megan Greenaway
Keep more members for longer by guiding members to make regular gym visits a lasting habit.
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24 November 2025
14 min read
25 fitness trends for 2026
by Megan Greenaway
From strength training to personalisation, get a rundown of the top fitness industry trends you need to know about.
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10 November 2025
6 min read
Impact of cost of living on gym memberships
by Megan Greenaway
The cost of living has been rising over the last few years. See how this has impacted gym memberships.
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20 October 2025
9 min read
Building predictability: How to grow recurring revenue and forecast accurately
by Megan Greenaway
How can you build predictability? Read on to find out why growing recurring revenue and accurate forecasting can help.
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09 September 2025
9 min read
3 biggest challenges of running a gym (and how to solve them)
by Megan Greenaway
Rising costs. A lack of time. Competition. Do these challenges sound familiar? Get inspiration to help you address them.
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