HEALTH & FITNESS CLUB MANAGEMENT SOFTWARE
All-in-one health & fitness club management software that sets you apart. Now and into the future. Automate, scale, and innovate with Xplor Gym.
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All the features you need – in one place
With end-to-end fitness club management software from Xplor Gym, you’ll have all you need to run your business in one place. Our software powers clubs of all shapes and sizes with software, embedded payments, and more.
Xplor Gym gives us technology that actually does the heavy lifting for us. That’s been recognised by both our team and our members alike. We are now able to focus on member service and engagement. As a result, we are well positioned to prosper – growing both acquisition and retention with a loyal, engaged membership base.
Keith Pickard, Golf, Health Club & Spa Director
We’re finding Xplor Gym really useful for member retention. We recently set up an automatic email to go to new members who haven’t visited the club within 10 days of joining. We wouldn’t have been able to automate this previously.
Lindsey Abbott, General Manager – Finaghy
We use Xplor Gym for everything – booking classes, signing people up, keeping track of all the different types of members, cancellations, Direct Debits etc. So, it does everything for us really!
Alex Plant, Sales Manager
I trust the team at Xplor Gym will always be there to help us find solutions that work for our business. I appreciate how honest the team is and it’s reassuring knowing that we have a Customer Success Manager who genuinely cares about our business. I know I’ll always get a response and resolution.
I’d recommend Xplor Gym to any operator who wants to keep up with the times and invest in software that’ll benefit both the business and members too. Xplor Gym is for people by people and that shows in the support we get.
Lee Button, Owner
Intuitive & flexible fitness club management software
Futureproof club management software that puts you in control
Delight members and keep them coming back, while scaling your fitness business, with the right software. Xplor Gym is ready to adapt and change as your business does, with all the features you need to succeed.
Member CRM
Power better experiences all round
Member expectations matter. Raise the bar with fitness club membership management software that goes way beyond what you’d expect from a fitness CRM.
Xplor Gym gives you a live 360˚ view of prospects and members – no switching systems. You and your team will have access to everything you need for daily member management and to support your members.
See member information, payments, bookings, referrals made, and more, in one place. Brand your software to create a tailored user experience for your team.
Billing
Automatically and seamlessly collect payments
Software with embedded payments makes it easy to collect payments across your business. Set up flexible billing schedules. Offer add-on purchases. And take one-off payments.
Stop chasing overdue and missed payments. Cut time spent answering billing queries. And improve collection rates. With our payments technology and team supporting your business, you’ll be free to focus on running your clubs.
Plus, get all the payment information you need to serve members. Always complete and up to date.
Marketing
Tailor your marketing for stronger connections
Drive new member signups, engagement, and retention with exceptional communications. Automate all marketing communications within your health club management software.
Increase prospect and member engagement with timely, relevant, and personalised marketing communications – email and SMS. Sent straight from your software, no data transfers or switching systems.
Segment, target, and reach members at key points in their journey with your business. Create triggers to automatically send the right message at the right time.
Joining & self-service
Give your members convenience
Joining a health & fitness club should be easy. Let members sign-up when, where and how they want with online joining technology that integrates into your website. Create membership packages that suit your business – including family memberships.
Make sure every visit meets member expectations. Let members view timetables, book classes and activities, and manage their details online and via your member app. And reduce time spent taking bookings and on routine admin.
Even let members book and pay for add-on products and services online from any device. Including membership add-ons, one-off sessions and classes, merchandise and more.
Multi-site management
Organise your locations and staff with ease
As your business grows, Xplor Gym scales with you. Our fitness club management system is always adapting to the needs of your business – not the other way round.
Simplify staff management processes to streamline operational tasks and improve security. Set up each team member once with personalised access to selected functions across sites.
Store member information centrally and share across all club locations (or groups of clubs). Create custom membership packages, promotions, and access options. Plus, manage stock and make sales across your sites.
Control access across clubs and facilities from one place – for both members and staff. Automatically manage access as memberships start, are suspended, and end. Plus, cancel staff access for leavers without changing generic access codes.
Reporting
Get the insights you need without delay
Quickly make informed decisions with access to the real-time insights you need – across all levels of your business.
Review all sales data in one place. Making it easier to find focus areas for training – such as enquiry handling, conversions, onboarding, and retention. And drive standout member experiences with quick access to member history trends.
Future-ready tech with standout features
React to opportunities and market changes as they arise with flexible, cloud-based technology. As you evolve, your fitness club management software is ready to evolve with you.
Xplor Gym disrupts the status quo. And brings your business new levels of speed, responsiveness, and simplicity. Achieve operational efficiencies, increase member engagement, and grow your business your way.
Scale and adapt fast, with a digital solution built with an API first approach. Seamlessly integrate with market leading partners including Technogym, EGYM, Gympass and many more. Create highly customised experiences for your members so you stand out from your competition.
Ready to adapt your business to take advantage of new revenue opportunities? With Xplor Gym it’s easy to make changes thanks to flexible integration capabilities.
Xplor Gym’s end-to-end approach to project management has been first class, from implementation to data management and everything in between. We now have a solution that’s best-in-class for both our team members and members alike.
Keith Pickard, Golf, Health Club & Spa Director
The Xplor Gym support team provides consistently high service. The team is full of shining stars who deserve a big thank you! The level of support I get from Xplor Gym is what customer service should be about. It’s what I strive to deliver to my members. This is testament to the effort the support team goes to.
Andy Little, Managing Director
Xplor has a team that is second to none. They make themselves available to help when we need. The aftercare team goes above and beyond every single time for us. Xplor Gym is a true partner, not just a software supplier. The Xplor Gym team works alongside us to ensure we are set up for success.
Mike Garner, Director
We found the onboarding team really helpful – nothing was too much bother. We had regular calls and our questions were answered quickly. The whole process was mapped out for us so we knew what to expect and what we’d need to do to keep it on track.
It was also valuable to get our hands on the system before it went live. This helped us get to grips with it ahead of time.
Stephen Haughey, General Manager – Cityside
This industry is people by people – and that’s important when choosing software. People matter, you have to be able to build a long-term relationship with the people behind the system. You have to know there will always be someone available to help.
I saw quickly that with Xplor Gym, we’d get support from people who are easy to work with and actually care about finding solutions. Sometimes that matters more than being the cheapest option.
Lee Button, Owner
Move fast and get the support you need
Want to ask a question?
We’re here to help. Get in touch to speak to one of our health & fitness club management experts.
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Frequently asked questions
It's a digital solution that makes it easier to manage your business. Common features will include prospecting, member management, scheduling/booking tools, marketing automation, a member app, billing, point-of-sale payments, reporting and more.
Managing a health & fitness club is rewarding, yet demanding, work. With lots to do, software is there to help.
With an effective health club management software in place, managing your business will be easier. Plus, you'll be able to deliver experiences that delight your members. Use your software to send personalised email and SMS messages. Create target groups, set triggers, and schedule messages to connect with the right member at the right time.
Automated billing helps you improve your collection rate without heavy lifting.
Grow your business, using your software to create new membership packages and offer special promotions. And run member referral programmes to turn your members into advocates.
Health & fitness club operators use club management software to simplify and automate many daily tasks. An all-in-one health & fitness club management system makes business management easier.
You can use the software in many ways including:
- Tracking and managing memberships
- Scheduling classes and activities
- Taking bookings
- Processing payments
- Managing access
- Reviewing performance dashboards and reports
Health & fitness club management software streamlines and automates many processes for your business. So, you're free to focus on other aspects of running your business.
Look for a solution that’s a cloud-based SaaS product. Software as a Service, known as SaaS, is a way of providing software online as a service. Access your software online at any time via a web-browser. No installing and updating software on premises. And that means no need for complex software and hardware management.
As well as choosing a software solution that’s a SaaS product, choose an open platform that lets you integrate with other technologies. An API first, open platform will let you create differentiated, standout experiences for your members. And you’ll be ready to adapt in the future as new technologies and trends emerge.
As your health & fitness club business grows you need the right system in place to support you. When you first open you may get by recording important business information and member details in spreadsheets. Or even using pen and paper! That’s not sustainable long-term.
Health & fitness club management software will help you run your business more efficiently. And keep all your valuable information secure.
Choosing the right solution is important. There are many out there that focus on just one or a few elements of club management. This will make managing your business harder. When you work with many different providers, you'll usually lose time and gain extra admin. Plus, it's easy for inaccuracies between systems to creep in. At best that means time spent reconciling data and at worse it impacts member experience.
Pick an all-in-one club management system with embedded payments and integrated access control. With all your information in one place you can:
- Get a full 360° view of each member for easier member management. Including membership statuses, payment information, bookings, attendance history, and more.
- Effectively manage leads to support your sales team and convert more prospects into members
- Easily schedule classes and activities across your business.
- Get the insights you need to make impactful decisions at all business levels – by club, region/group of clubs, and all clubs.
- Fully automate membership billing – no more chasing overdue payments.
- Drive more new member signups. Create promotions, offer discounts, encourage bolt-on purchases, and accept one-off payments with ease.
- Connect with members at the right time with targeted, personalised email and SMS communications.
- Elevate your member experience with a custom-branded mobile app that members can use for access, to book classes, and so much more.
- Manage access control across all your clubs and facilities from one central location.
With health & fitness club management software in place, you will be free to focus on other aspects of your business. Why? You and your team will be more efficient and have more time.
Exactly how much health & fitness club software costs will be determined by the features you need. And by your size and business model. You can expect to choose a package with the features you need.
To get value for money and avoid overpaying (or paying double) on different solutions, it makes sense to choose an all-in-one club management solution.
When reviewing the cost of health & fitness club software, look at value as well as price. Value is the usefulness of the solution you pay for, price is the amount you pay.
Here are some of the ways you can assess the value of health & fitness club management software:
- Time saved – the right solution will make it faster to get daily work done and automate many manual tasks. So, you and your team save time.
- Revenue collected – opting for software with embedded payments and a dedicated contact centre for member payment queries, helps increase collection success rates. Ands avoid overpaying for multiple solutions.
- Member experience – savvy members expect a lot from the digital experience you offer. Select software that has an intuitive, brandable digital member self service portal. And that integrates with market-leading solutions to enhance the member experience. So, you create a customised experience that stands out from the rest.
- Flexibility to do business your way – have your software configured to your operating model, so you can operate as you want to. Your software should fit your needs now and into the future.
- Support and partnership – choose a software partner who’ll support you throughout the set up and go live period. And into the future, with proactive UK-based help and access to timely insights to help you succeed.
Learn more about measuring the value of health & fitness club management software.
Whether your health & fitness club business is big or small, simple or complex, moving software should be easy. Choose a health & fitness club management software partner who has an expert projects team to make switching easy.
Moving should be hassle-free, smooth, and fast. Your software partner should walk you through the whole process.
Get clear timelines and ensure the project meets your specifications when you choose Xplor Gym. Plus, an experienced Project Manager will be on hand to make sure you go live on time and to your specifications.
And we’ll import 100% of your data. Less work for your team, a smooth experience for your members.
Hands-on support continues once you're live with your new software. Your Customer Success Manager will be by your side to help you get more from your investment. And a responsive support team is there to answer questions and find solutions fast.
Xplor Gym stands out from other health & fitness club management systems in these ways:
- Embedded payments – With Xplor Gym you won’t need to work with a separate membership payments provider. That means you’ll see live member billing information in your CRM and payments will always reconcile. No need to switch between systems or spend time resolving differences. Quickly answer member queries and report on business performance.
- Member journey – Give prospects and members a better experience right from the get-go. With enhanced online joining, self-service options, and advanced member communications.
- User interface (UI) & user experience (UX) – Xplor Gym helps you improve accuracy with ultra-modern UX. Plus, straightforward processes, and minimal steps. Get to the right place fast with search functionality.
- API-first, open platform – Create a differentiated member experience for your health & fitness club business. Customise your member experience through integrations with leading fitness providers. Existing integrations include Technogym, Virtuagym, EGYM, Gympass, FitQuest and more. Plus get even more customisation options with our extensive API library. Perfect for third-party and in-house integrations.
- Marketing automation – With in-built Smart Messaging marketing automation technology, Xplor Gym makes engaging members easy. Create, schedule, and send targeted, personalised email and SMS communications using your software. Trigger these when a member meets the right criteria. Plus run one-off campaigns.
- Reporting – Get the information you need to run your business fast with a configurable homepage dashboard. And access a comprehensive set of pre-built reports. Make better informed business decisions faster.
- Bookings – Booking classes and activities shouldn’t be hard work. Let members book online with filtering options to find the right class or activity fast. Plus, create a boutique-like experience that puts your members in control with book-a-spot. And let members join a waiting list for oversubscribed classes and activities – so they’ll get a place if one becomes available.
- Team – think of our team as an extension of your own. From a responsive software Support Team to your proactive Customer Success Manager, our UK-based team is passionate about helping you succeed. Plus, a dedicated member support team is available to answer member payment queries for your business.
Ready to work smarter not harder?
Book your demo to see Xplor Gym in action with a personalised walk through.