MEMBER EXPERIENCE
Create memorable experiences your way with modern all-in-one gym membership software. Xplor Gym tailors to fit your needs. So, you can design the exact member experience you want for your fitness business.
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Build your ideal member experience
Members want more control over their fitness and wellbeing than ever before. You need to be ready to give members the options and experiences they are looking for.
You need gym membership software that lets you digitally transform your business. Software that will let you create carefully designed member experiences. Integrating with existing and emerging technologies seamlessly.
With Xplor Gym we are able to communicate with our members in a more personalised way. Previously, this required additional staff time and cost. Now, all emails sent out are included in our package, these can be scheduled and/or sent out automatically and require very little time to send. That’s a big benefit.
Luke Tyler, Head of Health and Wellbeing Services
Once you make something difficult, you purposefully don’t do it as much as you should be. That was definitely the case for us when it came to emailing members before we had Xplor Gym.
Xplor Gym makes it so easy to stay in touch with our members using the powerful messaging tool. And even better it’s included in our software at zero extra cost!
This has helped us improve the member experience across the whole journey – from joining to leaving.
Stephen Haughey, General Manager – Cityside
The best thing about Xplor Gym is really the simplicity of the software. Having the member’s profile all in one place makes it easy and fast to edit, freeze and cancel memberships from one screen. No clicking around or fuss.
This single view for each member also makes it easy to keep track of Direct Debits and when they’re due to pay. So, when we have a member in front of us we can give them that information straight away.
Alex Plant, Sales Manager
We’re a victim of our own success in many ways and as we reach capacity, we’re looking at new ways to grow the business. Upselling is an important part of that.
With Xplor Gym in place we have the flexibility to get creative and offer existing members more options to improve their experience with us. Bolt-ons are an easy way to do this – we’ve set them up for everything from PT consultations to guest pass packages.
Lee Button, Owner
Powerful gym membership software
All the features you need for better member experiences
Build the exact service and solution you want for your members and business with Xplor Gym. Futureproof your business. Grow without obstacles. And keep adapting to new opportunities that arise. Keep your members satisfied now and long into the future.
Gym membership management
See everything you need to know in one place
Want to create memorable experiences that build member loyalty? You need to know your members really well on an individual level.
As you scale your business it becomes tough to get to know each member. That’s where software comes in. As end-to-end gym membership management software, Xplor Gym shows you everything you need to know about a member.
All your data is in one place, with no need to switch systems and no inconsistencies. You and your team will have the member data you need to serve and have meaningful conversations with each member at your fingertips.
Recurring memberships
Manage memberships and billing with ease
Memberships are essential to your business. With Xplor Gym you can easily create the packages you want to offer members.
With an all-in-one gym membership management system, member billing will be handled for you. Create flexible schedules for billing. Set up discounts and promotions. And much more.
Keep your members happy, with any payment queries answered fast. Our friendly contact centre team are on hand to act as an extension of your team. Answering questions and resolving issues fast.
With our technology and team working for your business, you’ll avoid awkward conversations about payments. And there’s no chasing overdue and missed payments.
Integrations
Create differentiated, memorable member experiences
Running on out-of-date, inflexible software? It can be impossible to create the type of member experiences you want for your business. That’s where software like Xplor Gym comes in.
By choosing cloud-based software you’ll get the flexibility you need to really do business your way. Get exceptional levels of speed, responsiveness, and simplicity.
Choose completely digital software built with an API first approach. And get third-party and in-house integrations to create a customised member experience. Plus, take advantage of existing integrations with fitness industry leaders.
Communications
Scale without losing that personal touch
Create memorable experiences with the right communications. Always send email and SMS messages that resonate with your members on a personal level.
Send marketing and operational communications straight from your gym membership software. Build email and SMS journeys for members at every stage of their journey with you. From that first interaction, through to signing up for a membership, and beyond.
Marketing automation features put you in control of member communications. Set up triggers at key milestones to automatically send an impactful, personalised email or text message. Show your members you care and inspire them to stick with you.
Segment your members to build target groups with shared characteristics and interests. Send targeted marketing communications that are tailored to each member.
App & digital member self-service
Give your members more control
Meet member expectations right from the get-go with online joining technology. Make it easy for members to sign-up when, where, and how they want with online joining that’s seamlessly integrated into your website.
Plus, let members join directly through your gym member app. Choose to use a standard app or one that's customised to your brand for a branded member experience.
Let members book classes and activities via your app and online – no phone calls needed. Plus, functionality like waitlists and book a spot help you create stand out experiences.
An intuitive app and online member self-service portal makes it easy for members to book and pay for add-on products and services. As well as managing their account and making any payments due.
Access control
Automate access control for frictionless entry
Members need to be able to make use of their membership with seamless access to your facilities. Xplor Gym makes frictionless entry possible with integrated, automated access control.
Manage access automatically as memberships start, are suspended or frozen, and end. Create access rules to address missed and failed membership payments. And once a catch-up payment has been made, automatically grant entry again.
Reduce plastic use with app-based dynamic QR codes for entry. Plus, dynamic QR codes avoid fraudulent access from code sharing. And let new members start using their membership or pass immediately with mobile app access.
Switching to a new gym management solution is a big deal as a business. The process went really well overall. From onboarding onwards, I’ve been impressed with Xplor Gym. It’s been easy to learn the basics and as time goes on I’m exploring everything the solution has to offer.
Members even feel more connected to the gym as memberships are easier to manage and use.
Lee Button, Owner
Xplor Gym’s end-to-end approach to project management has been first class, from implementation to data management and everything in between. We now have a solution that’s best-in-class for both our team members and members alike.
Keith Pickard, Golf, Health Club & Spa Director
The level of support I get from Xplor Gym is what customer service should be about. It’s what I strive to deliver to my members. This is testament to the effort the support team goes to.
Andy Little, Managing Director
Choose Xplor Gym for less admin & more time for members
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