Retention
5 reasons why members quit the gym & how to cut cancels
‘Why do my members quit the gym?’ This is a common question for gym owners and operators. And the answer ….
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Will Cheeld
Senior Growth and Accounts Manager, Xplor Gym
Will is Senior Growth & Accounts Manager for Xplor Gym. He helps our customers get the most from their software investment.
Driven by the mantra, ‘who cares wins’, Will works tirelessly to make sure we put customer success at the heart of everything we do. With 25+ years of experience working within and with big fitness names, he’s ideally positioned to champion our customers.
When not delivering first-rate people engagement to customers, he’s staying active delivering first-rate entertainment to his 2 young daughters! And you’ll find him cheering on his beloved West Ham, trying new recipes, or being a coffee snob!
Articles by Will Cheeld
Engagement
What makes a successful new gym member journey?
What does your new gym member journey look like? Every business and every member is different. So, journeys will naturally ….
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Retention
Gym member loyalty matters more than satisfaction – here’s why…
It’s easy to assume that if you’re measuring satisfaction, you’re also measuring gym member loyalty. Yet, satisfied members are not ….
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Growth
Create a gym member referral programme to turn members into advocates
Make the most of (and give back to) satisfied members, by running a gym member referral programme to attract new ….
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