The Loyalty Mindset Live Panel – Session 1

Watch the first Loyalty Mindset Live Panel session on-demand!

Session one of The Loyalty Mindset Live Panel Sessions focused on how operators can use member feedback to cultivate loyalty. We were joined by leading industry experts, as well as owners and operators:

Julie Allen

Business Development Director at Leisure-net Solutions

Guy Griffiths

Owner at GGFit

Lee Wood

Commercial Director at Active Tameside

Sara Rawlinson

Head of Customer Service at Parkwood Leisure

Amy Ritson

Partnerships Manager at Independent Gyms UKI

Watch the recording below to learn:

  • The importance of member feedback
  • Satisfaction vs loyalty
  • The right time to ask for feedback
  • Creating a safe environment for feedback
  • Identifying trends in your feedback

Watch now