Download the case study to learn why BigBox partnered with Xplor Gym for an all-in-one gym management software solution that is powering growth and exceptional member experiences.
Huddersfield’s biggest gym, BigBox, welcomed its first members at the start of 2024. The high-end, high-spec club is the ultimate destination for health, wellness, and family-friendly fun. And it really has something for everyone.
An intuitive, all-in-one platform for success
As a new club with a vast array of facilities and offerings suitable for many different types of customers, BigBox needed an all-in-one club management solution that could do as much as possible.
So, the business chose Xplor Gym – the best-in-class health & fitness club management system of choice for ambitious operators. And a platform that BigBox is able to use across many areas of the Huddersfield club.
We use Xplor Gym for everything – booking classes, signing people up, keeping track of all the different types of members, cancellations, Direct Debits etc. So, it does everything for us really!
Alex Plant, Sales Manager
Simplicity powers a strong start
With Xplor Gym, the BigBox team gets everything they need to manage and grow the club in one simple place.
That starts with sales and prospecting – particularly important as a new club. Offering guest passes, so people can try before they buy, BigBox is able to create a profile in their software for every new prospect.
The club actively manages the sales pipeline using reminders to proactively make sure sales tasks are completed. And using the Smart Messaging communications features, prospects are nurtured with targeted, personalised emails. So, it’s easier to manage the sales process at scale.
BigBox has been able to grow its membership base fast with around 500 new joiners a month. Tracking this growth has been easy thanks to the handy dashboards and reports available directly in the system.
Xplor Gym gives you all the live analytics you need to see how your business is performing. I use the dashboards on a daily basis to see how many sales we’ve had and get revenue numbers. It’s much easier than having to pull an individual report and keep track myself – it does it all for us.
Alex Plant, Sales Manager
By partnering with Xplor Gym, BigBox has:
- Powered rapid growth with access to tools supporting prospecting and communications at scale
- Created smooth, joined up member experiences
- Access to live data and analytics to support fast, informed decision making
The best thing about Xplor Gym is really the simplicity of the software. Having the member’s profile all in one place makes it easy and fast to edit, freeze and cancel memberships from one screen. No clicking around or fuss.
This single view for each member also makes it easy to keep track of Direct Debits and when they’re due to pay. So, when we have a member in front of us we can give them that information straight away.
Alex Plant, Sales Manager
