FitnessKPI

Integration partner

Access detailed business insights and get alerted fast to actions that’ll boost retention and revenue.

Meet FitnessKPI

FitnessKPI brings all your data together in one place so you can see how your business is performing – without relying on spreadsheets.

The data within the platform updates automatically, detects changes in member behaviour and, with AI support, predicts potential cancellations and shows you opportunities for improvement.

So, you can act fast, strengthen member relationships, and make sure your business run smoothly and profitably – whether you’re running one club or one hundred clubs.

Top need-to-knows

  • Simple, stress-free go live – The Xplor Gym & FitnessKPI teams will work together to set up your account. No configurations or complex tasks for your team!
  • No data discrepancies – Once the systems are connected, the FitnessKPI team will work with you to make sure the data within your system suits your day-to-day needs and matches your own critieria
  • Get stuck in fast, no waiting around – Make the most of the platform from day one with an onboarding session showing you how to read the data, understand alerts, use KPIs, and more

About the integration

When your data is spread across different systems, it’s easy to miss key trends or not spot them until it’s too late. For example, changes in visit habits, signs that members are beginning to disengage, or changes in business performance.

The integration between FitnessKPI and Xplor Gym unifies your data into a single space – data is automatically updated daily. No exports or manual processes needed.

With all your data in one place, AI anticipates cancellation risks, detects patterns that often go unnoticed, and shows you where to focus your efforts. So, you can react fast.

The integration helps you identify opportunities, make informed decisions, and improve retention with personalised, automated actions. Keeping a member is more profitable than acquiring a new one, this integration helps you boost retention and grow profitably.

Key features

The integration between FitnessKPI and Xplor Gym allows all club operational data to flow automatically into FitnessKPI each day. This supports essential management functionality within the platform:

  • All your data in one place – Sign-ups, cancellations, access, payments and member activity are all available within FitnessKPI
  • More than 180 specialised KPIs – Data from your gym management software is transformed into clear, comparable indicators across your locations and the wider market
  • Behaviour analysis and AI predictions – With consistent data, FitnessKPI’s AI, ANNA, can detect patterns, anticipate cancellation risk and highlight opportunities to optimise your operations
  • Internal and external benchmarking – Compare the performance of each location you operate and understand how it measures up to similar operators
  • Alerts and trend tracking – Identify relevant deviations from typical performance fast without relying on manual reports.
  • Access optional modules to turn data into action – Customer Engagement, FitnessCRM, NPS and Maintenance modules power hyper-segmentation, timely communications, and opportunity tracking within the same environment

Benefits for your business

  • Clear data with no extra work – FitnessKPI automatically centralises all club information and converts it into easy-to-understand KPIs. No manual reports, no exports, and no conflicting versions. Know what’s going across your business every day.
  • Spot issues early before they become cancellations – AI analyses member behaviour and highlights early signs of dropout. So, you can prioritise who to contact, understand why they’re at risk, and identify which actions can prevent the cancellation before it happens
  • Understand what’s happening at each site within your business without being a “data person” – Simple, direct, and focused on what really matters. FitnessKPI dashboards are designed for operational and commercial teams. No technical expertise or complex interpretation needed to make confident daily decisions
  • Use your data to take action – Alongside analytics, FitnessKPI offers optional modules such as Customer Engagement, FitnessCRM or NPS. These let you turn insights into action. With hyper-segmentation and automation, you can send ultra relevant communications, trigger follow-ups at the right moments, prioritise opportunities, and improve each member’s experience—all in one place
  • Know whether your performance is competitive in the market – With internal and external benchmarking, you can compare your clubs with each other and against similar operators. See where you’re strong, where you can improve, and which decisions are driving impact in retention, usage and revenue

How to get started

  1. Get in touch with your Xplor Gym Customer Success Manager (or contact our sales team here) to let them know you’re interested in the integration
  2. The Xplor Gym and FitnessKPI teams will work together to connect both systems successfully
  3. Once the connection is complete, you’ll be asked to confirm you’re happy that the information is as you’d expect it
  4. FitnessKPI will run a training session with your team showing how to interpret KPIs, alerts, comparisons, and forecasts
Learn more about FitnessKPI